You can purchase online. We accept paypal, cash and all major credit cards.

We can only ship to physical addresses (Street Number and Street Name) in Canada.

Unfortunately we do not ship toPO box, APO or FPO address; we can only ship to a physical home and business addresses. Please note that additional shipping fee may apply to remote locations and rural areas such as the following Canadian Provinces and Postal Codes: YT, NT, NU, NL, A0K, A0P, A0Q, A0R, and X0A-Y9Z.

You can check the status of your order anytime by logging in to our website, under the “Transactions” section click on “My Orders”. Find your order on the list and click on it to receive the tracking information. To change or cancel an order that has already been processed please contact our Customer Service department for assistance.

Once we process your order for shipping, it can take up to 24 hours for the tracking information to load into the carriers system. Please contact our Customer Service department if your tracking information is still not available after 48 hours from shipping.

Our warehouse is located in Toronto, ON, as a general guide it will take 2-9 business days for most orders to be received depending on distance from our warehouse.

Contact our Customer Service department by phone 1-416-792-6088 or email customerservice@aosom.ca and we will be happy to assist you.

Try logging into your Aosom.ca account to track your order. If your tracking information is incorrect or not available please contact our Customer Service department for assistance.

First, please review our Return Policy and then give our Customer Service a call at 1-416-792-6088 and we can help you get your item returned.

You will receive an email with your order confirmation after you successfully placed your order, and you will also receive an invoice shortly after we ship your item(s).